FAQ
Frequently asked questions
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
What size should I order? Are the items true to size?
Please refer to our size chart located within each product's full description. Our items are designed to be true to size, but sizing may vary slightly depending on the fit/style and fabric. We recommend checking our size chart for the best fit.
If you’re in between sizes, we suggest sizing up for a more relaxed fit or sizing down for a more fitted look.
Where can I find your sizing chart?
To ensure your garment stays in top condition, we recommend following the care instructions on the care label and "Product Care" section of your items. Typically, machine wash cold with like colors and air dry. Please avoid using fabric softeners or bleach to preserve the fabric’s integrity.
How do I properly care for this garment to maintain its quality?
To ensure your garment stays in top condition, we recommend following the care instructions on the care label and "Product Care" section of your items. Typically, machine wash cold with like colors and air dry. Please avoid using fabric softeners or bleach to preserve the fabric’s integrity.
What is your return policy?
We accept returns or exchanges within 14 days of purchase, as long as the items are unused, in their original packaging, and with the tags still attached. Some exclusions may apply, so please refer to our full return policy for more details.
How do I initiate a return or exchange?
To start a return, you can log into your account and click on "Request Return" on the item to initiate the return process.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.
Can I return or exchange sale items?
Sale items are final sale and cannot be returned or exchanged unless they are defective or damaged.
When will I receive my refund after returning an item?
Once we receive and accept your returned item, refunds will process within 5-7 business days. Refunds will be issued to your original payment method.
- See our Refund Policy page for more information.
Customer Account & Technical Issues
- I can't log into my account. Can you help me reset my password?
If you’re having trouble logging in, please click "Forgot Password" on the login page, and we’ll send you instructions to reset your password. - How can I view my past orders or track my order history?
You can view your past orders by logging into your account and navigating to the "Order History" section. - I’m having trouble with the website. Can you help me place my order?
If you’re experiencing technical difficulties, please reach out to us here.