Refund policy

WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

TO START A RETURN OR INQUIRE ABOUT A RETURN, YOU CAN CONTACT US AT SUPPORT@BEYONDLIMITSBRAND.COM. PLEASE NOTE THAT RETURNS WILL NEED TO BE SENT TO THE FOLLOWING ADDRESS: 106 CALENDAR AVE SUITE 120, LA GRANGE, IL 60525, U.S.

IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCEPTIONS / NON-RETURNABLE ITEMS

CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE PERISHABLE GOODS (SUCH AS FOOD, FLOWERS, OR PLANTS), CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS), AND PERSONAL CARE GOODS (SUCH AS BEAUTY PRODUCTS). WE ALSO DO NOT ACCEPT RETURNS FOR HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS, OR GASES. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

EXCHANGES

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT SUPPORT@BEYONDLIMITSBRAND.COM.

AT BEYONDLIMITS, WE WANT YOU TO LOVE YOUR PURCHASE! IF YOU ARE NOT FULLY SATISFIED WITH YOUR ITEMS, WE ARE HERE TO HELP. BELOW YOU'LL FIND EVERYTHING YOU NEED TO KNOW ABOUT OUR RETURN AND REFUND PROCESS.

RETURNS

WE ACCEPT RETURNS FOR UNWORN, UNWASHED, AND UNUSED ITEMS WITHIN 14 DAYS OF THE ORIGINAL PURCHASE DATE. TO INITIATE A RETURN, PLEASE ENSURE THAT YOUR ITEMS MEET THE FOLLOWING CONDITIONS:

  • THE PRODUCT MUST BE IN NEW, UNWORN, AND UNWASHED CONDITION WITH ORIGINAL TAGS AND PACKAGING.

  • ITEMS MUST BE RETURNED WITHIN 14 DAYS OF THE ORIGINAL PURCHASE DATE.

  • RETURNS MUST BE INITIATED THROUGH OUR ONLINE RETURN PORTAL.

NON-RETURNABLE ITEMS

THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN:

  • FINAL SALE ITEMS

  • ITEMS MARKED AS "DISCOUNTED"

  • GIFT CARDS

RETURN PROCESS

TO RETURN YOUR ITEMS

  1. REQUEST A RETURN AUTHORIZATION: USE OUR ONLINE RETURN PORTAL (LINK PROVIDED IN YOUR ORDER CONFIRMATION AND AVAILABLE VIA YOUR BEYONDLIMITS ACCOUNT).
  2. RETURN PROCESS: IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT REQUESTING A RETURN WILL NOT BE ACCEPTED.
  3. PREPARE YOUR RETURN: SECURELY PACKAGE YOUR ITEMS, ENSURING THEY ARE IN THEIR ORIGINAL CONDITION. INCLUDE THE ORIGINAL RECEIPT OR PACKING SLIP WITH THE RETURN.
  4. SHIP THE ITEM: USE THE PROVIDED RETURN LABEL AND INSTRUCTIONS WITHIN YOUR RETURN ACCEPTANCE EMAIL.
  5. REFUND PROCESSING: ONCE WE RECEIVE YOUR RETURN AND CONFIRM IT MEETS OUR RETURN POLICY GUIDELINES, WE WILL PROCESS YOUR REFUND. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.

REFUNDS

ONCE YOUR RETURN IS APPROVED, YOU WILL RECEIVE A REFUND FOR THE COST OF THE ITEM(S) TO YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE:

  • SHIPPING FEES ARE NON-REFUNDABLE UNLESS THE RETURN IS DUE TO A DEFECTIVE OR DAMAGED ITEM.

  • REFUND PROCESSING TIME MAY TAKE 5-7 BUSINESS DAYS TO APPEAR ON YOUR ORIGINAL PAYMENT METHOD, DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY.

EXCHANGES

FOR EXCHANGES, THE PROCESS WILL BE INITIATED THROUGH THE RETURN PORTAL AND THE RATIONALE FOR THE TRADE WILL BE REQUESTED FOR LOGISTICAL REASONS.

DAMAGED OR DEFECTIVE ITEMS

IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING YOUR ORDER. WE WILL PROVIDE YOU WITH A PRE-PAID RETURN LABEL AND PROCESS A FULL REFUND OR REPLACEMENT AT NO EXTRA COST TO YOU.